Terms of Service

Last updated: November 13, 2026

These terms govern your use of the UltraReception website, dashboard and receptionist widget (the “Service”). By creating an account or using the Service you agree to them on behalf of yourself and the clinic you represent.

1. The Service

UltraReception provides an AI receptionist that answers general administrative questions on your website using information you provide, and a dashboard to configure it. Features may change as we improve the Service.

2. Permitted use

• The Service is for general administrative information only — such as hours, location, services, approved prices, policies and booking links.
• You must not use the Service to collect, request or process patient health information, or to provide medical advice, diagnosis or triage.
• You must not use the Service for emergencies. Your website should continue to display appropriate emergency guidance.
• You must not misuse the Service, attempt to access other customers' data, or interfere with its operation.

3. Your content

You are responsible for the accuracy of the information you add — including hours, services, prices and policies — and for keeping it up to date. You keep ownership of your content and give us permission to use it to operate the Service, including sending it to our AI provider to generate answers.

4. AI limitations

The receptionist is instructed to answer only from your approved information and to direct visitors to your staff otherwise, but AI-generated answers can still be incomplete or wrong. The receptionist does not book or confirm appointments and does not contact your staff on a visitor's behalf. You should review its behavior using the dashboard preview and contact us if you notice problems.

5. Compliance

UltraReception is not a HIPAA, PHIPA or other health-information compliant service. You are responsible for making sure your use of the Service meets the laws and professional rules that apply to your clinic.

6. Fees and usage

Fees are described on our pricing page or in your order. The monthly subscription includes a usage allowance; usage is not unlimited. When the allowance is reached, AI answers may pause until the next billing period or additional usage may be billed, depending on your plan. The installation fee is non-refundable once setup work has started.

7. Suspension and termination

You can cancel at any time; the subscription ends at the close of the current billing period. We may suspend or disable the Service for non-payment, misuse, or to protect the Service or other customers.

8. Disclaimers

The Service is provided “as is” without warranties of any kind, to the extent permitted by law. We do not guarantee that it will be uninterrupted or error-free.

9. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential damages.

10. Changes

We may update these terms. Material changes will be posted here with a new “last updated” date.

11. Contact

Questions about these terms: hello@ultrareception.online.